True Altitude Return Policy
Thank you for choosing True Altitude as your trusted source for premium CBD and THC products. We strive to provide you with the finest and most reputable cannabis-derived products to enhance your natural wellness journey. Our commitment is to deliver products that meet the highest standards of quality and effectiveness.
- Satisfaction Guarantee: We stand behind the quality of our curated products. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund, excluding shipping costs.
- Eligibility for Returns: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. True Altitude reserves the right to refuse returns on items that do not meet these criteria.
- How to Initiate a Return: To initiate a return, please follow these steps:
- Contact our customer service team on our Contact page at https://truealtitude.shop/contact/ within 30 days of receiving your order.
- Provide your order number, the name of the product you wish to return, and the reason for the return.
- Our customer service team will provide you with a return authorization and instructions on how to return the product.
- Return Shipping: Customers are responsible for return shipping costs unless the return is a result of an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe and timely arrival of your return.
- Refund Process: Upon receiving the returned product, our team will inspect it to ensure it meets our return policy criteria. Once approved, we will process the refund to your original payment method within 5 business days. Please note that shipping costs are non-refundable.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our
customer service team immediately on our Contact page at https://truealtitude.shop/contact/. We will work promptly to replace the item or issue a refund, including any applicable shipping costs. - Contact Information: If you have any questions or concerns about our return policy, please contact our customer service on our Contact page at on our Contact page at https://truealtitude.shop/contact/.
True Altitude reserves the right to update or modify this return policy at any time. Please refer to our website for the most current version.
Thank you for choosing True Altitude for your premium CBD and THC products. We appreciate your trust in our commitment to quality and customer satisfaction.
